Agreement to Terms
By accessing our website at crestadvisorygroup.com, engaging with our content, or utilizing our services, you unconditionally agree to be bound by these terms of service. These terms constitute a legally binding agreement between you and Crest Advisory Group LLC. If you do not agree with any aspect of these terms, you must immediately discontinue use of our site and services.
Intellectual Property and Ownership
All content, materials, methodologies, processes, techniques, ideas, concepts, and information made available on or through our services are exclusively owned by Crest Advisory Group LLC. This includes, without limitation, our proprietary methodologies, strategic frameworks, analytical approaches, and any documentation or deliverables produced in the course of our services. By engaging with our content, you do not acquire any intellectual property rights or licenses beyond the limited use rights expressly granted herein.
Limited License
We grant you a non-exclusive, non-transferable, revocable license to access and use our website solely for the purpose of evaluating our services or as explicitly authorized in writing by Crest Advisory Group LLC. Under this strictly limited license, you may not:
- Modify, copy, reproduce, or distribute any materials from our website;
- Use our materials, methodologies, or frameworks for any commercial purpose;
- Attempt to reverse engineer or replicate our proprietary methodologies;
- Remove or alter any copyright, trademark or other proprietary notices;
- Transfer, sell, sublicense, or provide access to our materials to any third party;
- Use our content or services to develop competing products or services;
- Engage in any data mining, scraping, or similar data gathering activities;
- Use our services in any manner that could damage or impair our business operations.
SMS/Text Message Terms and Conditions
Acceptance and Consent
By checking the optional SMS consent box on our contact form, you agree to receive automated and manual text messages from Crest Advisory Group LLC and its authorized staff at the mobile number provided about your inquiry, business conversations, scheduling, and support. You may also text a participating authorized Crest staff number on Zoom Phone to initiate a conversation and receive replies about that inquiry. After opting out, text START to that number to opt in again. Providing a phone number alone does not give SMS consent. Consent is not a condition of purchase or service. You represent that you are the account holder or have obtained account holder authorization.
You may ask a Crest staff member by phone or in person to text you about your inquiry. Staff confirm your mobile number and the purpose of the messages, identify Crest Advisory Group LLC, and explain that consent is voluntary, message frequency varies, message and data rates may apply, and you can reply STOP to opt out or HELP for help. Staff also share our Privacy Policy and Terms of Service.
For an unknown outbound number, staff send a Crest branded opt in request and wait for your START reply before sending business messages. A verbal request never overrides a previous STOP request. After opting out, reply START to the participating number to opt in again.
Program Description
Our existing Twilio program and participating authorized Crest staff numbers on Zoom Phone provide business messages, including:
- Project inquiry follow-ups and scheduling
- Appointment reminders
- Service updates and notifications
- Customer service communications
Eligibility
To participate in our SMS program, you must:
- Be 18 years or older
- Be the mobile account holder or have express permission from the account holder
- Have a mobile number with a U.S. carrier that supports SMS
- Consent through our optional website checkbox, by initiating a business text conversation with a participating Crest staff number, or through the phone or in person request process described above
Message Frequency and Cost
Message frequency varies based on your inquiry and ongoing conversation. These consent methods do not enroll you in marketing messages. Message and data rates may apply according to your mobile carrier's plan. Crest Advisory Group LLC does not charge for SMS messages, but your carrier's standard rates apply.
Opt-Out/Unsubscribe
You may stop receiving SMS messages at any time by:
- Replying STOP to any text message you receive from us
- Emailing privacy@crestadvisorygroup.com
Reply STOP to the number that messaged you. For Zoom Phone, your preference applies to participating Crest staff numbers assigned to the same SMS consent policy. Separate programs, including Twilio messages, may maintain separate preferences. You may receive one final confirmation message. Email the privacy address above to request an opt out across our SMS programs. Text START to a participating Zoom Phone number to opt in again.
Help and Support
For assistance with SMS communications, reply HELP to any text message you receive from us, or email us at privacy@crestadvisorygroup.com. We respond Monday through Friday, 9AM-5PM EST.
Supported Carriers
Our SMS service works with major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and most others. Check with your carrier for SMS support and applicable rates.
Delivery and Service Availability
We do not guarantee message delivery. Messages may be delayed or blocked by network congestion, carrier restrictions, device limitations, or spam filters. Crest Advisory Group LLC is not liable for delayed, undelivered, or misdirected messages.
Prohibited Use
You may not use our SMS service to send spam, viruses, malicious code, or any content that violates laws or regulations, or to harass our staff or other users.
SMS Disclaimers
SMS messages are for informational purposes only and not for emergency communications. For emergencies, call 911. We are not responsible for third-party carrier policies, charges, or service interruptions.
Program Modifications
We reserve the right to modify or discontinue our SMS program at any time. Material changes will be communicated via SMS or email.
Comprehensive Disclaimer of Warranties
Crest Advisory Group LLC provides all services and content strictly on an "as is" and "as available" basis, without warranties of any kind, either express or implied. We expressly disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, reliability, non-infringement, or the likelihood of achieving any particular results from using our services. This includes our SMS service, which is provided without guarantee of delivery or availability. You acknowledge that your use of our services is at your sole risk.
Limitation of Liability
To the maximum extent permitted by law, Crest Advisory Group LLC, its directors, employees, agents, contractors, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, exemplary damages, or any damages whatsoever, including but not limited to damages for loss of profits, revenue, data, goodwill, business interruption, carrier charges, undelivered SMS messages, or any other commercial damages or losses arising from your use or inability to use our services (including SMS services), regardless of the theory of liability and even if we have been advised of the possibility of such damages.
Indemnification
You agree to defend, indemnify, and hold harmless Crest Advisory Group LLC, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from or related to: (a) your use of our services (including SMS); (b) your violation of any term of these Terms of Service; (c) your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right; (d) any claim that your actions caused damage to a third party; or (e) any unauthorized use of our SMS service or providing false consent information.
Feedback and Submissions
By providing any suggestions, ideas, feedback, or recommendations to us (including via SMS), you grant Crest Advisory Group LLC an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such content in any manner and for any purpose, and to sublicense these rights through multiple tiers of sublicensees, without any compensation to you.
Modifications and Updates
Crest Advisory Group LLC reserves the right to modify, suspend, or discontinue any aspect of our services (including SMS) or these Terms of Service at any time without notice or liability. Your continued use of our services following any changes constitutes your acceptance of such changes.
Governing Law, Arbitration, and Dispute Resolution
These Terms shall be governed exclusively by the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms (including SMS-related disputes), including the validity, interpretation, breach, or termination thereof, shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules.
The arbitration proceedings shall be conducted in Palm Beach County, Florida, before a panel of three (3) arbitrators. Each party shall bear its own attorneys' fees, costs, and expenses associated with the arbitration regardless of outcome. The arbitrators' decision shall be final and binding upon the parties and may be entered as a judgment in any court of competent jurisdiction.
To the fullest extent permitted by applicable law, you hereby irrevocably waive the right to a trial by jury in any action, suit, or proceeding arising out of or relating to these Terms or our services. In the event that the arbitration provision is deemed unenforceable or invalid, you agree that all disputes shall be resolved exclusively in the state or federal courts located in Palm Beach County, Florida, and you hereby consent to the personal jurisdiction of such courts.
Contact Information
For questions regarding these Terms of Service or SMS communications, contact us at privacy@crestadvisorygroup.com.